Don Ellison
View on Customer Support
Customer Support is vital for the longevity of a successful company. It is the bridge that connects the knowledge and guidance needed for issues to those who are having issues.The result is a satisfied customer and a favorable business.
Preferred learning style
Hands-on. I learn more effectively when i am able to actually try out what is being learned
Communication style
Friendly, Respectful, and Caringly
Collaboration style
Inquisitive , Objective, Avid Contributor
Approach to problems
Break a problem down to its root to eliminate as much confusion as possible. Then do the necessary thinking/research to know a potential solution to the problem. If the solution doesn’t work I attempt a few more before reaching out to others for help.
Preferred way to be recognized
Through personal communication vs. in a group setting
What I enjoy at work
A more than supportive team all striving towards a common goal, the flexibility of a remote job, the chance to be the reason someone is satisfied with us
Thoughts on asking for help
Remove pride from your feelings and it gets much easier to ask for help. Asking for help makes people better people and there is no shame in getting help
Feelings to receiving messages outside work hours
Not preferred but if its urgent/important its acceptable
How to show up when I’m feeling off
Be courteous and respectful
Things that make me anxious
Uncooperative people, being given to much of a workload
Technical areas of knowledge
Frontend Development Some Backend technologies
Technical interests to learn
Command Terminal Shortcuts Kubernetes Cloud servers Google Ad sense
Current personal project
Clothing designs
What I fear
Heights (Yet i want to go skydiving), letting myself down
Favorite quote
“Life is all about perspective, How you see it is how you will move through it” - Donavon Ellison
How I eat fries
Crinkle cut the best cut! Ketchup isnt mandatory for fries if they are seasoned well enough but when there is ketchup it goes on the fries
Sun, moon and rising signs
Taurus sun, Virgo moon, Leo rising